Returns and Cancellations

  • Please check your order upon arrival for any discrepancies or defects.
  • All claims for shortages, damages, defects, etc., must be made within 72 hours of receipt of merchandise.
  • Claims made after this window will be subject to a shipping method/carrier of our choosing.
  • All returns must be authorized in advance. Please submit a Return Authorization Request Form to accompany your return.
  • Garments must be returned in their original condition (clean, undamaged, hangtags still attached and in original poly bags) otherwise, it is subject to a 30% restocking fee.
  • Altered or embellished garments, excluding irregulars, are not returnable.
  • Garments must be shipped back to TEORY GROUP s.r.l within 30 days. Orders more than 60 days old cannot be returned.
  • Cancelled orders or returns of unwanted merchandise must be approved in advance and may be subject to a restocking fee plus applicable shipping charges.
  • Samples are non-returnable.
Start a return (return authorization form)

Please contact customer service for more information at 039 677 4551.