Shopping online

Shipping

Returns

Placing an order online

From the e-store menu, you can browse our new arrivals or select a specific product category. Refine your search by selecting colors, materials and styles.
Once you have added the items to your shopping bag, you can verify your selection, modify it and proceed to checkout. To complete your purchase, simply enter your shipping address, your billing address and select a payment method.
You may also place an order on the Prada website by logging in through the My Account section.
At check-out, in case your order contains more than one item, the option to receive the products separately by means of multiple shipments, is already pre-selected.
Should you not change this option, you express your agreement to receive the products separately as soon as they are ready for shipping.
If you wish to receive the entire order as a whole, as soon as the last item is ready for shipping, please simply flag the relevant option.
Please note that the option to receive the entire Order as a whole, is not applicable in case of Orders containing also Pre ordered Products and/or permanently Personalized Products, as defined herein below.

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Product information and sizes

Our online store offers a wide selection of products from the season’s collections and our selection is regularly updated.

Payment options, invoices and tax

We accept payment through all major credit cards and PayPal.
The transaction will be charged only after we have verified your card details, confirmed availability of the products and shipped your order (except in the case of pre-orders, see further details in the pre-order section).
teory.it features state-of-the-art security systems to encrypt and protect your payment details, guaranteeing the total security of all transactions.
The charge will be in the same currency as the prices you see at checkout. The order total includes the Sales Tax amount. You will not need to pay any extra duties or taxes at delivery.  You will receive an invoice with the billing details entered at checkout for every order placed on the website.

Order confirmation

Shortly after completing your purchase, you will receive an email with a summary of your order details. After verifying availability of the item(s), we will prepare the parcel for shipment and confirm your order by sending you the invoice by email.
If you do not receive your order confirmation email within 24 hours from completing your purchase and are not sure if your order has been correctly processed, please do not hesitate to contact us.

Delivery times

Please note that Orders are typically delivered between 2–4 business days from the moment the order confirmation e-mail is sent by Teory.
As far Pre ordered Products and/or Personalized Products which are not yet ready to be shipped at the time of the submitting your Order, Prada shall deliver such Products at the relevant estimated delivery date (namely within 3 (three) weeks, starting from the sending of the relevant confirmation email, for Personalized Products and within 8 (eight) weeks, starting from the sending of the relevant confirmation email, for Pre ordered Products).
Once the package is shipped, you will receive a confirmation e-mail with the tracking number from DHL. UPD. FEDEX. SDA. POST ITALIA.
Please be reminded that the courier delivers Monday to Friday during business hours and requires a signature upon delivery. For more detailed information, please see the “Shipping” section.

Pick up in store

We offer the option to place an order online to be picked up directly from one of our Stores.  To select this option please choose the store from the suggested list on the Menu.  Once your order is available for pickup you will receive a notification e-mail to present at the store upon collection, along with your ID. The merchandise will be available for thirty days after the notification e-mail is sent. If after thirty days the order has not been picked up, we reserve the right to cancel by giving due notice and reimbursing the full amount paid.

Cancelling or modifying your order

Should you need to cancel your order, please contact us as soon as possible. After the order has been prepared for shipping, it can no longer be cancelled.  For security reasons we cannot change the items in your order or the shipping and billing address. If you notice any mistakes or need to request minor modifications, please let us know and we will do our best to provide assistance.

Require assistance?

You can contact our Client Service by phone at +39-039 677 4551-TEORY (Monday to Saturday 10am – 19pm ) or by email: client.service.info@teory.it

Shipping options and costs

The shipping method is selected by the customer from the dropdown menu and the amount is displayed in the shopping bag.
The courier cannot deliver to PO boxes or general delivery addresses.

Tracking your order

Both in case you have agreed the pre-selected option for receiving multiple shipments and  you have opted for receiving the entire Order as a whole, a DHL. UPS. FEDEX, POST ITALIA, SDA tracking number will be assigned to each relevant shipment.  You will receive an e-mail with the tracking number and a link to track the packages.
You can also access this information in My Account.

When to expect delivery

Deliveries are made Monday to Friday during business hours.
As the courier will require a signature, we suggest you choose a shipping address where you or someone you trust is available during the day.

Countries we ship to

The delivery of our e-store is available in Australia, Austria, Belgium, Canada, China, Denmark, Finland, France, Germany, Greece, Hong Kong, Ireland, Italy, Japan, Luxembourg, Monaco, The Netherlands, New Zealand, Norway, Portugal, Spain, Sweden, Switzerland, United Arab Emirates, United Kingdom and the United States.
If you would like your purchase to be delivered to a country other than the one in which you are located, you will have to change the Country on the site menu before placing your order.

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Return conditions

Before requesting a return, please make sure the products comply with all the following conditions, in accordance with our terms of purchase

  • The products must be in their unused, original condition, with all tags, including but not limited to, security tags, attached and any special packaging and accessories included (incomplete, damaged, worn or altered items will not be accepted). In the event a product has a security tag and is returned without the security tag attached to the product, the product will not be accepted for return.
  • The return must be requested within 30 days from delivery of the order
  • The products must be shipped back through FedEx or can be taken to a Prada store for exchange only
  • The purchase can only be returned from the same Country it was delivered to
  • Personalized keychain or accessory creations are eligible for exchanges or returns in accordance to all other return conditions
  • Personalized monogram and hotstamping items are not eligible for exchanges or returns

If you encounter any issue with the products you received but do not wish to make a return, please contact us, we will be glad to assist you in finding the best possible solution.

Return request

The following is required to make a return:

  1. submit a request by accessing the “Returns” section on the website, or directly under “My Account” if you have already registered on our site. To access the request form, simply enter your order number and the e-mail address used to place the order;
  2. complete the online form with the information requested, including: the details of each item, the exact quantity of items that you would like to return and the reason for the return;
  3. attach the adhesive label provided, which includes our return shipping address, to the outside of box. This label was already included in the original package at delivery.

Inside the order package, you will also find a return form containing all of the necessary information to request your return and for shipping.
Before completing the return, it is important to verify that the return meets the conditions indicated above and in the Terms of Sale.

Return shipping

The following is required to make a return:

  1. submit a request by accessing the “Returns” section on the website, or directly under “My Account” if you have already registered on our site. To access the request form, simply enter your order number and the e-mail address used to place the order;
  2. complete the online form with the information requested, including: the details of each item, the exact quantity of items that you would like to return and the reason for the return;
  3. attach the adhesive label provided, which includes our return shipping address, to the outside of box. This label was already included in the original package at delivery.

By following these instructions, DHL will proceed to pick up the package without any additional fees. Otherwise, you will be responsible for the shipping cost and we will not be liable for any loss, damage or theft associated with the return shipping.

If compliance of the return is confirmed, the amount of the returned goods will be credited on the same tool originally used for payment.

The return process takes about 7 days, then we will send you a refund confirmation email.

For any questions or further information, please see our General Terms of Sale or contact Prada Client Service by e-mail at support@teory.it or by phone at + 39 039-677 4551

Refund times

Once the package is received, we will verify the condition of the items before accepting your return and authorizing the refund. This process normally takes about 7 days.
The refund will be issued directly to the same credit card or other payment method used for the original purchase, and in the same currency.
We will send you a confirmation e-mail as soon as we have authorized the refund. The credit will appear in your account approximately within one or two billing cycles from the date of the return, based on the conditions of the payment method used.